Our tailor made training programs focus on realizing concrete business goals such as an increase in the number of customers, better cooperation, increased profits and improvements in efficiency.
Our training sessions consist of 15% theoretical concepts and 85% practising. Theoretical concepts: we provide a coherent toolkit including concepts and skills, based on a fundament of values such as integrity, reasonability and openness. Practising: we use small groups, challenging cases linked to your on the job experiences, including a lot of personal feedback. We make you experiment with different behavioural methods in order to use the theory in your daily practise. Generally, our training sessions are divided into multiple ‘blocks’, so in between sessions one can put the learned techniques into practise and experiment.
Several months after the training we assess and measure the actual changes in behaviour and achieved results with respect to the content (better deals, increased margin, customer satisfaction etc.) and the relationship (gain of trust, reconstruct the relationship).